The Account Manager will be responsible for managing and growing eConsulting’s customer base. This position requires a rare and talented individual who excels in multiple business disciplines including business development, solution selling, consulting, project management, and customer service. You'll divide your time between developing relationships, handling escalations impacting customer satisfaction ratings, and identifying new business opportunities within those key enterprise customers. You will work closely with key resources within eConsulting & Cornerstone to ensure that you and the customer are well-supported and successful.
This role is partially or fully remote. This position will report to the Sales & Delivery Director.
In this role you will...
- Achieve assigned strategic account objectives and establish strong, long-term client relationships
- Create account strategies and plans for key customer accounts to achieve stated customer and eConsulting business objectives
- Attain or exceed sales quota by identifying customers’ business challenges and aligning Cornerstone products and eConsulting services to create elite solutions that deliver significant value
- Build and expand relationships “high and wide” in customer organizations to expand the relationship footprint
- Collaborate with other functions to ensure excellent delivery of service, quality of work, and the highest level of customer satisfaction possible
Success in this role may provide a host of additional opportunities for growth such as travel, career progression, and significant financial upside. We are committed not only to recruiting top talent but also to retaining phenomenal people.
To be a good fit for this position you'll have:
- At least 5 years of customer-facing, account management, project management, and ideally sales or consulting experience.
- You will need business processes and technical aptitudes.
- Strong sales acumen, negotiation capabilities, and a commitment to winning business are strong assets.
- You will be or will quickly become a guide on the Integrated Learning and Talent Management industry, the Cornerstone application, and the business processes that it supports.
- Excellent customer service skills are a requirement, as well as a positive and upbeat attitude to build satisfied and committed clients and an entrepreneurial spirit.
- Finally, you'll need the professional maturity and savvy to manage and prioritize your time, work autonomously as a remote employee, and interact effectively with business and technical professionals internally and externally.
- A strong background in a customer-facing role along with account management or sales experience in the software industry, preferably SaaS
- Experience in Solution sales or consulting
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
- Consideration for privacy and security obligations
- A Bachelor’s degree in Business, Management, HR, or equivalent work experience
- Fluency in English, or any other European language will be an advantage
More On What We Do:
eConsulting is a leading provider of cloud solutions, HCM, QMS, RIMS, validation services, IT team and staff augmentation, and other IT services for multinational clients from regulated and non-regulated sectors. We boast hard-to-match expertise, especially in Life Science, and a proven record of successful projects in pharmaceutical, medical device, and other regulated industries.
As a Cornerstone OnDemand (CSOD) official partner, we’re a global leader in providing consulting, integration, and implementation of Human Capital Management (HCM) services. Having an extensive background in the GxP sector, we’re able to couple the implementation of Cornerstone OnDemand, Salesforce.com, and other systems with their validation and maintain them in a validated state, thus ensuring their compliance with good practices and regulations.
Our key strength lies in the ability to combine our comprehensive expertise and commitment to excellence with our sensitivity to the client’s needs. With a large team of seasoned domain experts and a vast contact network of highly skilled consultants, we have the capacity to engage in even the most complex project with a guarantee to deliver it on time, within a specified budget, and according to the client’s expectations.
eConsulting takes special care to ensure the security and privacy of the data of its users.
Our Culture:
Our mission statement is “We are the Solution”, which guides us in our cooperation with our Clients and Partners. Our strength is in an individual approach to every single project, the skill of reacting to the needs of the changing market, as well as professionalism in our endeavor to complete both short-term and long-term plans. We are successful in finding solutions to the most challenging of projects because when it comes to us, the solution is our people!